Deli/Retail Assistant

Reporting to: Floor Supervisor

As a core member of the retail food team, your passion for food, ability to be calm under pressure, work as part of team and provide efficient, friendly customer service, with a smile, is key to this great job.

Key areas of responsibility:

• Assisting customers with purchases, advising on products and completing till transactions.
• Maintaining stock levels and displays to required standards.
• Efficient service of food and drink orders and taking payments.
• Basic food preparation.
• Demonstrating exemplary standards of customer service and care.

The role includes:

• Greeting customers who enter the store and providing excellent customer service.
• Stock control, rotation and management.
• Knowledge of weights and measures.
• Being responsible for processing cash and card payments.
• Managing queues and meeting customer expectations, up-selling and promoting to increase sales and reduce waste.
• Reporting discrepancies and problems to the Supervisor/Manager.
• Giving advice and guidance on product selection to customers. Understanding the store’s values, in order to provide helpful and accurate advice.
• Balancing cash registers with receipts.
• Keeping the deli counter and store tidy.
• Assist in keeping clean the cafe area including clearing of tables, sweeping, dusting, clearing up spillages.
• Handling customer complaints effectively in the first instance.
• Working within established guidelines, particularly with key brands.
• Pricing products and checking pricing accuracy.
• Being aware of security within the store (product and cash) and vigilant for shoplifters and fraudulent credit cards etc.
• Receiving and storing the delivery of stock in a timely fashion.
• Keeping up to date with special promotions and creating displays.
• Ensuring compliance with all H&S, licensing, food hygiene and other relevant legislation, asking supervisors or managers for guidance if necessary.

Skills required for the job:

• A friendly and engaging personality, a good communicator and able to work under pressure.
• Comfortable working with members of the public.
• Willingness to learn, take instruction and work under own initiative, supporting other team members with ability to multitask.
• Trained barista or previous catering experience advantageous.
• Assistants will be on their feet for most of the day and may be required to lift large amounts of stock, carry trays and crockery.
• A comprehensive understanding of the products and a keen interest in local food and drink.
• Ability to work as part of a team.
• High standard of personal hygiene.
• Knowledge of till operation and cash handling.
• Smart appearance and articulate.

Please apply via email with your latest CV to: store@greatcornishfood.co.uk