Deli/Retail Assistant


Reporting to: Floor Supervisor

As a core member of the retail food team, your passion for food, ability to be calm under pressure, work as part of team and provide efficient, friendly customer service, with a smile, is key to this great job.

Key areas of responsibility:

  • Assisting customers with purchases, advising on products and completing till transactions.
  • Maintaining stock levels and displays to required standards.
  • Efficient service of food and drink orders and taking payments.
  • Basic food preparation.
  • Demonstrating exemplary standards of customer service and care.

The role includes:

  • Greeting customers who enter the store and providing excellent customer service.
  • Stock control, rotation and management.
  • Knowledge of weights and measures.
  • Being responsible for processing cash and card payments.
  • Managing queues and meeting customer expectations, up-selling and promoting to increase sales and reduce waste.
  • Reporting discrepancies and problems to the Supervisor/Manager.
  • Giving advice and guidance on product selection to customers. Understanding the store’s values, in order to provide helpful and accurate advice.
  • Balancing cash registers with receipts.
  • Keeping the deli counter and store tidy.
  • Assist in keeping clean the cafe area including clearing of tables, sweeping, dusting, clearing up spillages.
  • Handling customer complaints effectively in the first instance.
  • Working within established guidelines, particularly with key brands.
  • Pricing products and checking pricing accuracy.
  • Being aware of security within the store (product and cash) and vigilant for shoplifters and fraudulent credit cards etc.
  • Receiving and storing the delivery of stock in a timely fashion.
  • Keeping up to date with special promotions and creating displays.
  • Ensuring compliance with all H&S, licensing, food hygiene and other relevant legislation, asking supervisors or managers for guidance if necessary.

Skills required for the job:

  • A friendly and engaging personality, a good communicator and able to work under pressure.
  • Comfortable working with members of the public.
  • Willingness to learn, take instruction and work under own initiative, supporting other team members with ability to multitask.
  • Trained barista or previous catering experience advantageous.
  • Assistants will be on their feet for most of the day and may be required to lift large amounts of stock, carry trays and crockery.
  • A comprehensive understanding of the products and a keen interest in local food and drink.
  • Ability to work as part of a team.
  • High standard of personal hygiene.
  • Knowledge of till operation and cash handling.
  • Smart appearance and articulate.

Please apply via email with your latest CV to: