Store/Cafe Assistant

Reporting to: Floor Supervisor

Please apply in writing with your CV to:

Key areas of responsibility:

  • Assisting customers with purchases, advising on products and completing till transactions.
  • Maintaining stock levels and displays to required standards.
  • Efficient service of food and drink orders and taking payments.
  • Cleaning and care of relevant equipment.
  • Demonstrating exemplary standards of customer service and care.

The role includes:

  • Greeting customers who enter the store and café.
  • Stock control, rotation and management.
  • Being responsible for processing cash and card payments.
  • Managing queues and meeting customer expectations, upselling and promoting to increase sales and reduce waste.
  • Reporting discrepancies and problems to the Supervisor/Manager.
  • Giving advice and guidance on product selection to customers. Understanding the store’s values and the nature of the menu, in order to provide helpful and accurate advice.
  • Making hot and cold drinks, plating up/assembling food and delivering orders to the tables.
  • Keeping the store and cafe tidy and clean including clearing of tables, sweeping, dusting, clearing up spillages.
  • Handling customer complaints in the first instance.
  • Pricing products and checking pricing accuracy.
  • Being aware of security within the store (product and cash) and vigilant for shoplifters and fraudulent credit cards etc.
  • Receiving and storing the delivery of stock in a timely fashion.
  • Keeping up to date with special promotions and creating displays.
  • Ensuring compliance with all H&S, licensing, food hygiene and other relevant legislation, asking supervisors or managers for guidance if necessary.

Skills required for the job:

  • A friendly and engaging personality, good communication skills and the ability to work effectively under pressure.
  • Comfortable and confident working with members of the public.
  • Willingness to learn, take instruction and work under own initiative, the ability to multitask and work as part of a team.
  • Trained barista or previous catering experience.
  • Food hygiene certification preferable,
  • Physical fitness, with the ability to stand for most of the day and to lift large amounts of stock, carry trays and crockery.
  • A comprehensive understanding of the products and a keen interest in local food and drink.
  • Knowledge of till operation and cash handling.
  • Smart appearance.