Terms & Conditions – Purchasing of Goods Online

The Great Cornish Food Store accepts online orders subject to the following conditions:

Payment

Payment can be made via credit / debit card, Android Pay and Apple Pay. We do not accept American Express. Goods will only be dispatched once payment has been made in full.

Delivery

Orders are delivered free of charge to all GB mainland addresses. We aim to dispatch orders within 3 working days of receipt. You will receive an email when your order has been dispatched. Your order will normally reach you within 2 working days of dispatch.We will not be liable for any delay in delivering your order if the reason for this is beyond our control. Please remember, deliveries may take a little longer in busy periods or to addresses in more remote areas, such as the Scottish Highlands.

We do not deliver to the following postcodes:

  • Northern Ireland: BT1 – 17, BT18 – 46, BT47+
  • Southern Ireland: Eire, Dublin 1 – 24 and including Dublin County
  • Scottish Offshore: HS1 – 9, IV41 – 51, IV55 – 56, KA27 – 28, KW15 – 17, PA20, PA41 – 49, PA60 – 78,
  • PH42 – 44, ZE1 – 3
  • Isle of Man: All IM postcodes
  • Isle of Wight: PO30 – 41
  • Isles of Scilly: TR21, TR22, TR23, TR24 and TR25
  • Channel Islands: All JE and GY postcodes

We also reserve the right not to deliver an order if we believe the address is not secure, for example to a communal postal address or PO Box. If this affects an order, we’ll notify you as soon as possible.

Availability

If for any unforeseen reason your order is unavailable, we will contact you to suggest an alternative product of similar quality or price. Naturally, if you choose to cancel the order, we will make a full refund.

Eligibility

Selling alcohol to anyone under the age of 18 is illegal. By placing an order for an item or gift that contains alcohol you confirm that you are at least 18 years old.

Exchanges, Returns & Refunds

Products purchased from our online store are securely packaged to ensure that they reach you in perfect condition. Occasionally, things may happen outside of our control; if your products arrive damaged, in poor condition, or are faulty in some other way, you must notify us as soon as possible, and definitely within 14 days.

If the product is damaged or you believe it to be faulty, please provide full details of the problem, with accompanying photographs if possible. We will investigate the problem and, if we agree that the product is damaged, faulty or not as described, we will replace the item or refund the cost to the buyer via the same  method used to make payment. After 30 days, we will replace a faulty product in accordance with the terms of the Consumer Rights Act 2015.

If you wish to return an unwanted item, you must inform us within 14 days of purchase. The items must be unused and in their original condition (including all labels, seals and tags intact).

Item(s) can be returned to our store in Truro, or you must contact us to arrange for the package to be collected. If the return is not made to the store in Truro, it must be repackaged using the original outer packaging if possible or packaging of equivalent quality.

POSTAGE/CARRIAGE/PACKAGING COSTS WILL NOT BE REFUNDED and the package must reach us in its original condition.

Where an unwanted product has been sold as a composite product made up of several individual items, e.g. a gift box, only the whole product can be returned. This does not apply to faulty or damaged items.

Refunds can only be made to the buyer using the original payment method and proof of purchase is required.

If you are only returning some of the items supplied, we will only refund the cost of those items.

If products are returned outside our returns policy or if no proof of purchase can be provided, we will be unable to process a refund.

Please note: the following products are not eligible for exchange or refund (unless faulty or not as described):

  • Products received more than 30 days ago
  • Products that have been opened or unsealed (other than where necessary to inspect)
  • Products without original packaging or labels
  • Products or packaging in poor condition
  • Gift Cards
  • Perishable goods
  • Live plants and trees
  • Products which have been specifically personalised.

These conditions do not affect your statutory rights.

Gift cards

For specific terms and conditions regarding the purchase and use of Gift Cards, click here.

To contact us about a return or a problem with a product ordered online please call 01872 306060 or email: store@greatcornishfood.co.uk